23andMe reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is 23andMe a safe and legitimate site to use? How do customers rate 23andMe? Is 23andMe a scam, what are the most common complaints?
23andMe's customer service are rated: 3.0 - 1 ratings

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Knoji Staff
130
Posted Aug 31, 2018

Yelp

Generally, the feedback on 23andMe on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with 23andMe locally are have had some issues 23andMe's customer service, but generally have had a satisfactory experience with them.

You can see 23andMe's Yelp reviews here.

Better Business Bureau (BBB)

23andMe has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on 23andMe to grade them, and they've assigned them a positive score. Most likely, 23andMe has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see 23andMe's BBB rating and scorecard here.

Glassdoor

23andMe has positive feedback and reviews on Glassdoor. Out of 81 ratings 23andMe has received a 5 star rating by employees and former employees. This indicates that 23andMe has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see 23andMe's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned 23andMe about average to slightly below average ratings on Trustpilot. Consumers have posted 20 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used 23andMe may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see 23andMe's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with 23andMe.

Generally, the feedback on 23andMe among Redditors has been negative. Most of the responses to this thread about 23andMe were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on 23andMe here.

As of Monday, Amazon.com is also offering 30% off 23andMe items on their website.

. You can also view all 0 stores that offer reviews across all categories.

This user rated 23andMe's customer service: 3.0
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Rated 4.0 - 37 reviews

About 23andMe

23andMe is a major dna testing kits company operating the e-commerce site 23andme.com. 23andMe sells its products and services in the dna testing kits vertical, offering discounts and promo codes to its customers infrequently. 23andMe has good ratings among shoppers on Knoji, with 37 ratings and an average rating of 4.0 stars. 23andMe scores very highly compared to other brands in the dna testing kits industry, providing 12 e-commerce features to better serve its customers.

23andMe's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
23andMe offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
International Shipping:
Maybe
It appears that 23andMe may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
23andMe accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
PayPal:
Maybe
It appears that 23andMe may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that 23andMe may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that 23andMe may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that 23andMe may not offer promo codes currently. Read full answer >>
Sales:
Maybe
It appears that 23andMe may not offer sales currently. Read full answer >>
Military Discounts:
Maybe
It appears that 23andMe may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that 23andMe may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that 23andMe may not offer student discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that 23andMe may not offer price matching currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that 23andMe may not offer birthday discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that 23andMe may not offer senior discounts currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that 23andMe may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that 23andMe may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
23andMe offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Loyalty Programs:
Maybe
It appears that 23andMe may not offer loyalty programs currently. Read full answer >>
Social Media Pages:
Maybe
It appears that 23andMe may not offer social media pages currently. Read full answer >>
Reviews:
Maybe
It appears that 23andMe may not offer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that 23andMe may not accept Affirm financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that 23andMe may not accept Klarna financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that 23andMe may not accept Afterpay financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that 23andMe may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
23andMe offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that 23andMe may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
23andMe offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features